Privacy Policy for MacRAE’S

MacRAE’S (“we,” “us,” or “our”) respects the privacy of individuals who visit or use our website, and related digital services. This Privacy Policy explains how we collect, use, store, and share information within North America. By accessing or using our Service, you agree to the terms outlined below.

1. Information We Collect

We may collect information in the following ways:

1.1 Information You Provide Directly

This includes information submitted when you interact with our website or request our services:

  • Name
  • Email address
  • Phone number
  • Company name
  • Business address
  • Details shared via contact forms, consultation requests, service inquiries, or onboarding documents

If you engage in paid services, we may collect billing-related information to process payments through secure third-party payment processors. MacRAE’S does not store full credit card details.

1.2 Information Collected Automatically

When visiting macraes.com, we may collect technical and usage information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring and visited pages
  • Time spent on pages and navigation patterns
  • Cookies and similar tracking technologies

This information helps us improve website performance and optimize user experience.

2. How We Use Your Information

Information collected is used strictly to support and enhance the Service. This includes:

  • Responding to inquiries or service requests
  • Sending proposals, updates, and project-related communication
  • Providing and maintaining digital marketing, SEO, and related services
  • Processing invoices and payments
  • Conducting analytics to improve website performance
  • Sending marketing or educational content (only when user consent is provided)
  • Ensuring website security, fraud prevention, and compliance with applicable laws

We do not use the information for any purpose beyond what is described in this policy unless explicit consent is obtained.

3. Cookies and Tracking Technologies

MacRAE’S uses cookies and tracking tools similar to those outlined in the reference policies to:

  • Analyze website usage
  • Improve performance, user experience, and navigation
  • Understand visitor behavior
  • Support marketing efforts for users who have opted in

Users may disable cookies through their browser settings; however, certain website features may not function as intended.

4. How We Share Information

MacRAE’S does not sell personal information.

We may share your information only with:

4.1 Service Providers

Trusted third-party vendors who support:

  • Website hosting
  • Analytics and performance tracking
  • Secure payment processing
  • Email and communication tools

These providers are required to handle personal information confidentially and only for authorized service-related purposes.

4.2 Legal or Regulatory Requirements

We may disclose information if required to:

  • Comply with North American laws, regulations, or legal processes
  • Respond to lawful requests by authorities
  • Protect our rights, systems, and the safety of users

4.3 Business Transfers (North America Only)

If MacRAE’S undergoes a merger, acquisition, or restructuring within North America, your information may be transferred as part of that process, subject to confidentiality protections.

5. Data Security

Following the practices reflected in the reference policies, we take reasonable technical and administrative precautions to safeguard personal information, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure servers and access controls
  • Limited employee access to personal data

While we strive to protect data, no method of online transmission is fully secure.

6. Data Retention

MacRAE’S retains information only for as long as necessary to:

  • Deliver services
  • Fulfill contractual obligations
  • Maintain business records
  • Meet legal or regulatory requirements

After the retention period, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location within North America, you may have rights such as:

  • Accessing your personal data
  • Requesting corrections or updates
  • Requesting deletion of permissible information
  • Opting out of marketing communications
  • Managing cookie preferences

To exercise these rights, please contact us using the information at the end of this policy.

8. Children’s Privacy

MacRAE’S does not knowingly collect personal information from children under age 13.
If such information is discovered, it will be deleted promptly.

9. No International Data Transfers

Unlike the reference policies that address global operations, MacRAE’S operates exclusively within Canada and the United States.
Accordingly:

  • Personal information is not transferred outside North America.
  • All processing, storage, and interactions with third-party services occur within North America.

10. External Links

Our website may contain links to third-party sites.
MacRAE’S is not responsible for the privacy practices of external websites and encourages users to review their policies individually.

11. Changes to This Privacy Policy

MacRAE’S may update this Privacy Policy to reflect changes in business practices or legal requirements.
When updates occur, the “Last Updated” date will be modified accordingly.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, contact:

MacRAE’S
Website: https://macraes.com
Email: contactus@macraes.com

Phone: 1-877-629-6104

Address: MacRAE’S Digital Marketing Solutions

507 Lakeshore Rd. E.,

Suite 206, Mississauga L5G 1H9, Canada

Contact us to explore how we can help your business grow.